If you are tasked with managing the reputation of your clients, you should know how to deal with negative Google reviews. Nowadays, most of the peoples are wondering how to Dispute a Google Review so this post will help them.
How will you dispute a Google review?
If you can prove that someone posted a fake or inappropriate review against their policies Google has standard policies for Google Reviews. You have the opportunity to have that review removed. The first and foremost step involved to dispute a Google review is to get the Google team involved. You need to ask them to review and remove any suspicious reviews. You may need to wait weeks to receive a response.
Types of Google Reviews That Are Eligible to Dispute:
As per Google’s review policies, you may dispute certain types of reviews mentioned below.
- Spam or Fake Reviews – Google tends to remove spam or misrepresentation that may appear repeatedly in multiple reviews.
- Improper Reviews which contain irrelevant social, personal, or political opinions. However, reviews that include someone’s actual experience with a business will be considered valid.
- Illegal or sexually explicit content – You can request the removal of a Google review that contains something illegal or sexually explicit content; Offensive and harmful content that threatens your customers or contains hate speech also falls within this criteria.
If the review meets these criteria, you can Dispute a Google Review.
How to flag a Google review?
If you think your competitors are trying to make a mistake in your customer’s business. You should flag such fake reviews.
A Google team member will review your flagged Google reviews. They will only remove them if they are found to be violating their policies. You may receive a response after several days. It’s a good idea to ask customers to flag reviews. In this way, it will help you attract more attention. You can follow the below steps when flagging a Google review:
- Sign in to the customer’s business’ Google Business Profile Manager.
- Select the correct location if there are multiple locations.
- Find “Reviews” in the menu.
- You can find the review you want to flag and click the three-dot menu.
- Then select “Report as inappropriate.”
If you can’t get Google’s attention, there are other ways to remove inappropriate Google reviews.
- Tweet to Google
- Contact Google Business Profile support.
- Ask dissatisfied customers directly to delete or change their reviews.
How to Contact Google Business Profile Support?
GBP will support about an unfair review is another way to Dispute a Google Review and requests it to be taken down. Before doing you can make sure you have evidence to support your claim. The more organized and informative your emails are the better.
Take a screenshot of the review in question. Add your contact information along with a screenshot to email GBP support. If you are lucky, you will get a response within 48 hours. There are other ways to access them. You can tweet. It will take a few minutes.
How to ask a customer to delete or change a review?
Please don’t force your customers to edit their reviews. Respond to negative reviews and collect their contact information. If you talk to them and resolve the issue over the phone, most likely, it will bring positive results. You can tell them why this happened and how disappointed your customers are. Don’t make excuses or defensively take ownership of the mistakes instead (even if you don’t do it at all).
If you can calm your customers down, politely ask them to remove reviews or make improvements. Also, be sure to thank customers for sharing their honest opinions and Show them the value of customer feedback.
You won’t be able to win every time. But you should always try. If your attempt to remove a negative review fails, you can try promoting good reviews. You can always bury bad reviews by getting positive reviews from your customers’ customers. If you get a lot of new positive reviews from Google, online searchers may never experience old negative reviews.
You always need to ask satisfied customers to leave a Google review. Make sure to help them find your customer’s Google business page. This will encourage more customer reviews.
Is it possible to delete negative Google reviews?
It will be much easier for you to remove the Google reviews. Sadly, there is no easy strategy. Who can help you here? Only reviewers can delete or edit Google reviews. However, this gives you the opportunity to address issues directly and improve customer satisfaction for your customers.
Dispute a Google Review is just one part of an effective review management strategy. Take advantage of the latest review management technology and white-label services to increase your customers’ online reputation in less time and at a lower cost than in-house manual operations.